IT Process Management Lead
About project
We are looking for an experienced specialist to take over the coordination of IT process management development.
The goal of the project is to ensure that IT processes have clearly defined owners and unified documentation, and that they are understandable and consistently followed across internal and external delivery teams.
The role is supportive and coordinating in nature - responsibility for the content of processes remains with their owners; your contribution will be methodological guidance, support with modelling, expert challenge, quality assurance, and moving the entire agenda forward. You will work closely with process owners, ITSM practice managers, Enterprise Architecture, Security, Risk and Compliance, technical teams, and the Knowledge Management Practice Manager.
Mission
- Build and run the IT Process Management practice and create a reliable process baseline.
- Manage the IT Process Map and the process inventory with clear ownership, status, and review dates.
- Facilitate workshops, map the current state of processes, and agree on a pragmatic target state.
- Model approved processes in Signavio according to BPMN conventions and link them to procedures, runbooks, and knowledge articles.
- Prioritize processes key to service transition and operations: development lifecycle, release, incident, problem, change, request, and application lifecycle.
- Introduce standards, templates, and quality criteria for creating and reviewing processes.
- Translate security, risk, and compliance requirements into concrete process steps.
- Look for opportunities to simplify, standardize, and automate processes.
- Support adoption through training and coaching; set up and report KPIs.
- Prepare the practice so that the client can sustain it on their own in the long term.
Skills
- Proven experience with IT or business process management or service management governance in a complex enterprise environment.
- Strong practical knowledge of BPMN 2.0 and experience facilitating process workshops.
- Experience with Signavio or a comparable platform, ideally hands-on modelling.
- Good understanding of ITSM practices such as Incident, Problem, Change Enablement, Request, and Release.
- Experience implementing process governance, quality standards, and performance measurement.
- Ability to translate control and compliance requirements into understandable processes.
- Strong stakeholder management and a pragmatic approach with the courage to constructively challenge.
- Professional level of English.
- An advantage: experience with organizational or vendor transitions and certification in BPM, BPMN, Lean Six Sigma, or ITIL.
Benefits
- Great colleagues and a fully flexible work policy
- Career coaching and development
- Flexible working hours
- Technical training and workshops
- Work equipment provided (Mac / Windows)
- Company social events
- Access to a company psychologist for mental well-being
- MultiSport card
Take the next step in your career and get in touch.
Send us your CV and tell us a little about yourself. We'd love to learn about your experience, what you're looking for, and where you'd like to take your career next.